Last Updated November 23, 2024
Vrodex offers various websites and applications, including platforms such as vrodex.com, vrodex.nl, vrodex.be, vrodex.app and the reservation platform rezorro.com. We support businesses in optimizing and digitizing their business processes. We process personal data to provide our services. In this document, we explain what data we collect and how we handle it.
Your privacy is essential to us, and we operate in accordance with the General Data Protection Regulation (GDPR). This means that we:
We process your personal data for various purposes. For each purpose, we explain what data we collect, why we process it, and how long it is retained. Do you have questions or would you like to know exactly what data we have about you? Feel free to contact us using the contact details at the bottom of this document.
When you contact us via email, phone, our contact or support form, make an appointment, or approach us in any other way, we process data to handle your request. This may include the following personal data:
This data is used exclusively to effectively handle your questions, comments, or complaints
The information you provide is retained to handle your question or complaint. This data is stored for as long as necessary for contact or up to a maximum of two years after the last contact moment, to ensure that your question or complaint has been handled satisfactorily.
In our webshop, you can create an account to place orders, although ordering without an account is also possible. When placing an order, we process the necessary data to handle it correctly. This includes:
This data is used exclusively to carefully process and complete your order.
Data is retained for up to two years after your last account activity or after your most recent order. Certain information is stored longer if legally required, such as the fiscal retention obligation of seven years.
On our websites we display visual material that has been produced by us or our cooperation partners, exclusively with your permission. For this purpose, we may process the following data:
This data is handled carefully and only used for the agreed purposes.
We process this information based on your granted consent. The data will be stored until you decide to withdraw your consent. You can withdraw your consent at any time by contacting us.
After placing an order in our webshop, you can track it via our Track & Trace website. For this service, we process the following data:
This data is stored for as long as necessary for the execution of the agreement.
When you make an appointment at one of our offices or showrooms, we process the following data to facilitate the appointment:
This data will be stored in our calendar for up to two years after the appointment.
When visiting our locations, camera footage of you may be recorded for the security of visitors, employees, and property. This is done based on a legitimate interest in safety. The footage is kept for a maximum of four weeks, unless there is an urgent reason to keep it longer.
Our applications, available in the App Store, Google Play and downloadable via our website, provide access to our services. For their use, we process the following data:
This data is stored as long as you use the app or up to two years after your last account activity, assuming you no longer wish to use our services.
When using our applications, you can choose to receive notifications, such as alerts about new messages within the app. These notifications appear directly on your device.
For this we process:
This data is used exclusively with your consent. The information is stored until you withdraw your consent. You can adjust this at any time via the app settings.
Our websites contain blogs in which we share updates and insights about topics such as automation, hospitality software, trends in the hospitality sector, and news about Vrodex.
To optimize our services, you can complete a survey providing feedback about our service. This data is processed based on our legitimate interest to improve the quality of our services.
For this we process:
The data is kept for a maximum of two years after completing the survey or placing a review, unless you withdraw your consent earlier.
For purchasing products from our suppliers, we process the necessary data to correctly handle orders and agreements.
The following data is processed:
This data is stored as long as the agreement is in effect. Some data is kept longer if legally required, for example due to a fiscal retention obligation of seven years.
When you apply for a vacancy or submit an open application, we process your data to evaluate your application and potentially prepare an employment contract.
We process the following data:
As part of the application procedure, we may conduct research via public sources, such as Google and social media, to protect our image. This is done exclusively based on public information and will be discussed with you. If you object to this, you can indicate this in your application.
We only share your data with third parties when this is permitted under applicable legislation. This can happen in the following situations:
When data is shared with suppliers outside the European Economic Area (EEA), we ensure appropriate measures to protect your privacy, such as the use of standard contractual clauses.
This statement applies exclusively to Vrodex services. We are not responsible for the privacy policy of external websites that are accessible via links on our website.
We greatly value the protection of your personal data. Therefore, we take appropriate technical and organizational measures to protect it against loss, unauthorized access, changes, or other forms of unlawful processing. Our security is continuously evaluated and adjusted to minimize risks as much as possible.
You have various rights regarding the personal data we process:
If you want to exercise any of these rights, you can contact us.
To ensure that you are the person to whom the data belongs, we may ask you to identify yourself. We do this to safeguard your privacy.
We aim to respond to your request within 30 days. In some cases, for example due to the nature of the request or its complexity, this period may be extended. If this is necessary, we will inform you of this in a timely manner.
Do you have questions about how we process your personal data, or do you want to file a complaint? Please contact us via info@vrodex.com. We will carefully handle your question or complaint and communicate with you about it.
Are you not satisfied with our response? Then you can file a complaint with the supervisory authority, the Dutch Data Protection Authority.
Social media
Social media buttons are integrated on our websites allowing you to navigate directly to the respective platforms. With these, you can follow our page or share content within your network. Additionally, you may encounter advertisements on your social media accounts.
These buttons work with code originating from the social media platforms themselves. For more information about how these platforms handle your personal data, please consult their privacy statements.